Memberships, courses & tickets
Modelling access-led businesses: gyms, online courses, SaaS, events and ticketing, cinemas, escape rooms. What moves, the setup, and the trap.
These businesses mostly grant access — a membership, a course, a licence, a ticket — which is a digital product, often on a billing plan. Some also book a slot or a seat, which adds a service.
Gym
Moves: access (membership) + service (classes) + retail (supplements).
- Membership is a digital product on a monthly subscription, optional free trial.
- Classes are services, capacity = class size — no resource unless bikes or mats are individually assigned.
- Supplements are retail.
Trap: a class with 20 open spots needs only capacity, not resources.
Online course / membership site
Moves: access.
- The course is a digital product; ongoing access is a subscription, a one-off purchase needs no plan.
- Tiers (Basic / Pro) are variants or separate products, depending on whether they're forms of one thing.
Software licence / SaaS
Moves: access.
- The plan is a digital product on a subscription (monthly or annual).
- Seats and tiers are variants or separate plans; a free trial is a plan setting.
Events & ticketed admission
Moves: access (tickets) over limited capacity.
- A ticket is a digital product; ticket types (GA / VIP) are variants or separate products.
- Limited capacity per event is handled with capacity, or seats as a shared-capacity resource if you cap precisely.
- A workshop with a fixed number of seats is a service with capacity.
Cinema / assigned seating
Moves: access over specific seats.
- A screening is a service; seats are a whole-unit resource type if you assign specific seats, or shared-capacity for unassigned admission.
Escape room
Moves: service over a room.
- Each room is a whole-unit resource type; a session is a service requiring the room, with capacity for the group size.
Trap: if nothing physical is assigned (a streaming subscription, an open online course), it's pure access — a digital product with a plan, no service or resource needed.
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